FREQUENTLY ASKED QUESTIONS

Answers to some common questions

Preparation

Learn about online and cash payment options and what you should bring on the trip.

Transportation

Learn how we get to Kulen, where we will pick you up, and total travel time.

Other Matters

Everything else you need to know about visiting Phnom Kulen with Kulen Revealed.

Preparation

It is easiest to book your tour online. You can choose the tour, date, pick-up location, and payment option. After submitting the form, you will receive a generic response saying we have received your booking. Later, you will receive a personalized email with your exact pick-up time. Please respond to this email to confirm your participation. You can also book tours by phone or email if that is preferred. 

We accept payment in US Dollars or Khmer Riel. You can pay your guide after the tour. You are also welcome to pay online before the trip. We accept all major credit cards including Visa, Mastercard, and American Express.

We suggest bringing sunscreen if you have sensitive skin as we spend some time in the sun. It is also a good idea to wear shoes or sandals with traction as there is some walking involved. Please bring a change of clothes if you are planning to swim. There are changing room at the waterfall.

No. We include the national park tickets. You do not need to buy one beforehand.  

During our trip we visit a Buddhist pagoda. Out of cultural respect, we ask you to avoid wearing tank tops. Shorts should be close to your knees as well. If you do not meet these requirements, we will ask you to change or can buy kormas on the mountain. Please bring a change of clothes if you are planning to swim. There are changing rooms and towels for rent at the waterfall.

Transportation

We travel to Phnom Kulen in air-conditioned vehicles. Private tours will take an eight-seat minivan. The group tour goes in a larger, fifteen seat van. Please note for the group tour we only allow up to eight people which leaves plenty of space to spread out.

Yes, we include pick-up and drop-off at your hotel. When booking a tour, please let us know where you are staying so we can send you an exact pick-up time.  

Phnom Kulen is about 58 kilometers from Siem Reap. It takes about one hour to arrive at the base of the park. It then takes another thirty minutes to reach the top.

An Important Note About Photography

Guests are encouraged to take photos. We want you to have visual memories that you can treasure and share with others. Nevertheless, we take the safety of residents seriously, especially the children who live here. As a result, we developed a policy that balances meaningful photography and community wellbeing. We ask guests to avoid taking close up photos of any children during the tour. If their face is not identifiable, you may take a picture. But, if the children are not wearing shirts or clothes, they cannot be photographed at any time. If you have questions about this policy, or take a photo that might violate this policy, please speak with our guide who is happy to assist.

Other Matters

We will have a snack at your tour guides home. It is typically fresh fruit. We then have a picnic lunch at the waterfall. It includes grilled meat, vegetarian fried rice, noodles, and fruit. We also have some sandwiches. If you have strict dietary requirements, please let us know ahead of time and we will do our best to meet them. If you are not happy with the food there are restaurants you can go to as well.

No. The group tour itinerary is not very strenuous. There is a staircase up to the pagoda, but if it is too difficult, you can wait at the base. Swimming and hiking are also optional. You are welcome to relax instead if you prefer. Private tours to Kbal Spean do have a mandatory hiking portion so you should be in reasonable shape.

Tipping is always optional but appreciated.

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